Manage Customer-centric services flexibly

Challenge

service ecosystem required automated pricing and billing

Technopolis needed a modern business system support to enable customers' self-service, to automate charging and billing, to enable fast time to launch new services and to provide capabilities to manage ecosystem-based services. The deployment schedule was tight. The offering and pricing, as well as business and system architecture, were still evolving during the project, while the solution had to be up and running in just four months when a new coworking space in Stockholm was opening.

Solution

good sign solution in the core of technopolis' service delivery

Technopolis renewed its business system architecture for UMA Workspace services in a four-month MVP project with several partners. Good Sign Solution is in the core of Technopolis' service delivery:

• Provides the unique capability to manage the dynamic location-specific services and their pricing in several countries and currencies.
• Manages the active customer subscriptions.
• Stores and monetizes the service consumption related to UMA Workspace, and offers it through API to other Technopolis systems.
• Automatically creates charges and sends invoices via electronic invoicing, email or alternatively processes recurring credit card payments.

Benefits

flexible customer-centric services enabled

By implementing Good Sign, Technopolis was able to 

• reduce speed of customer onboarding from days to minutes,
• reduce manual work from hours to zero,
• enable dynamic service product and pricing management, 
• launch new services fast and
• enable quick deployment of future new UMA locations in new and existing countries.