Manage Customer-centric services flexibly

Good Sign helps Technopolis automate workspace services.

 

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Category: Case Study
Industry: Facilities
Solution: Pricing, Billing and Monetization automated
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Flexible and Automated Monetization Process 

Technopolis needed a modern business system support for providing services to their customers. They chose Good Sign Software to automate customer onboarding, service catalog, pricing, and billing of UMA workspace services. Speed of customer onboarding was reduced from days to minutes and manual work from hours to zero minutes. 

SPEED TO MARKET INCREASED

Tool for business to launch new services quickly. 

CUSTOMER-CENTRIC SERVICES ENABLED

Customer onboarding reduced from days to minutes

End of manual work

Services automated end to end. Hours work reduced to zero minutes.

The Good Sign Solution enables us pricing on the fly - like no other front or back-office system I have come across before. We can also create charges from the data automatically in real-time.

Tommy Kankkonen

Director of Technology at Technopolis
 

ABOUT TECHNOPOLIS

Technopolis is a shared workspace expert.

They provide efficient and flexible offices, coworking spaces and everything that goes with them.

Their services run from designing the workspace to reception, meeting solutions, restaurants, and cleaning. They are obsessed with customer satisfaction and value creation.

Technopolis operates within the Nordic and Baltic Sea region.

 Read more about Technopolis

MANAGE SERVICES AS FLEXIBLY AS TECHNOPOLIS:

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Read a blog post about service ecosystems
 

Challenge

service ecosystem required automated pricing and billing

Technopolis needed a modern business system support to enable customers' self-service, to automate charging and billing, to enable fast time to launch new services and to provide capabilities to manage ecosystem-based services. The deployment schedule was tight. The offering and pricing, as well as business and system architecture, were still evolving during the project, while the solution had to be up and running in just four months when a new coworking space in Stockholm was opening.

 

Solution

good sign solution in the core of technopolis' service delivery

Technopolis renewed its business system architecture for UMA Workspace services in a four-month MVP project with several partners. Good Sign Solution is in the core of Technopolis' service delivery:

  • Provides the unique capability to manage the dynamic location-specific services and their pricing in several countries and currencies.
  • Manages the active customer subscriptions.
  • Stores and monetizes the service consumption related to UMA Workspace, and offers it through API to other Technopolis systems.
  • Automatically creates charges and sends invoices via electronic invoicing, email or alternatively processes recurring credit card payments.
 

Benefits

flexible customer-centric services enabled

By implementing Good Sign, Technopolis was able to 

  • reduce speed of customer onboarding from days to minutes,
  • reduce manual work from hours to zero,
  • enable dynamic service product and pricing management, 
  • launch new services fast and
  • enable quick deployment of future new UMA locations in new and existing countries.

 

"Now we have an agile and comprehensive solution with digitalized processes, including the way we serve our customers", says Technopolis CIO Risto Kivisilta.

Risto Kivisilta

CIO

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Automate your recurring revenue pricing, billing, and accounting stopping manual work. Uncover revenue leakages. Speed to market with new recurring business offerings. 
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