Customer-centric business model
With Good Sign, Com4 can offer customer-centric, customer-specific processes
Com4 needed a flexible platform to support its growth. Good Sign delivered a future-proof end-to-end digitalized solution.
Com4 offers mobile data connections specifically for IoT in several countries. They needed a flexible billing solution that could cope with their demanding requirements, growth, and customer-driven strategy. Good Sign Software is used for end-to-end automation from pricing and provisioning to billing and customer self-service.
“I would recommend Good Sign for any business looking for flexibility, scalability, and a future-proof roadmap.”
Com4, with operations in multiple countries, is specializing purely in IoT. The other differentiator for the company is the ability to offer customer-specific services with high volumes. Flexibility is at the core of the business model. Com4 does not own the data network but operates as a virtual operator using multiple networks with a roaming model and thus can offer an optimized performance to the customer. The organization is very lean and the target from the beginning was a high degree of efficiency.
To reach the target Com4 needed a supporting platform with:
Good Sign provides Com4 with a SaaS solution for service provisioning, rating, pricing, automated billing, and web-based customer self-service. As Com4 sees customer service as a key to success, the customer self-service portal offers broad functionality from subscription activations and deactivations to data monitoring and analysis. Key capabilities of Good Sign Solution for Com4 are:
Com4 is growing fast. With the operational flexibility and efficiency provided by Good Sign, they can concentrate on sales and targeting new markets. Good Sign is an important element of Com4's value chain, offering possibilities to bring customer-specific services fast to market.
“Good Sign solution is a one-stop-shop for us. With Good Sign, we have gained efficiency and flexibility”.
Com4 is a mobile IoT operator located in Norway with operations in multiple countries. The company was founded in 2013 and the focus is clear: to offer mobile data connections specifically for IoT. Since then Com4 has rapidly grown to be a significant player in the field and offers, for example, mobile data for hundreds of thousands of electric smart meters in Norway. More about Com4