Com4 finds a flexible platform to support growth in Good Sign's end-to-end digital solution 

Challenge: Agility, Flexibility, and Scalability to Grow

Com4, with operations in multiple countries, specializes in IoT. The other differentiator for the company is the ability to offer customer-specific services with high volumes. Flexibility is at the core of the business model. Com4 does not own the data network but operates as a virtual operator using multiple networks with a roaming model and thus can offer an optimized performance to the customer. The organization is very lean and the target from the beginning was a high degree of efficiency.

To reach the target Com4 needed a supporting platform with:

• scalability to grow at pace
• tools to support variable and customer-specific pricing
• flexibility to offer customer-specific processes
• ability to integrate easily to get end-to-end automation

Solution: Good Sign Offers the Needed Flexibility

Good Sign provides Com4 with a SaaS solution for service provisioning, rating, pricing, automated billing, and web-based customer self-service. As Com4 sees customer service as a key to success, the customer self-service portal offers broad functionality from subscription activations and deactivations to data monitoring and analysis. Key capabilities of Good Sign Solution for Com4 are:

• API for seamless integration to the operational infrastructure of Com4’s end customer
• service provisioning
• rating
• rule-based pricing and billing
• customer self-service portal
• operational data dashboard

Benefits: Solid Base to Grow

Com4 is growing fast. With the operational flexibility and efficiency provided by Good Sign, they can concentrate on sales and targeting new markets. Good Sign is an important element of Com4's value chain, offering possibilities to bring customer-specific services fast to market.