Challenge: Manual Work, Leaking Revenue, Lack of Transparency
Heeros had several invoicing sources and was missing an integrated solution for their customer portfolio as a whole. They did not have a common tool for pricing and contract management either. The result was a laborsome, error-prone process that caused a substantial amount of revenue leakage.
Heeros was looking for a system that would enable revenue growth (through pricing and billing automation) and reduce the ever-increasing manual effort. Plus, they needed the invoicing process to include usage reports for customers.
Their final worry was process and data management issues that was hurting their billing architecture (i.e. CRM and ERP + billing systems).
Targets For The Project
- To enable revenue growth via pricing and billing automation and remove manual processes
- To provide real-time revenue and billing information for reporting and analytics purposes
- Support business models for both direct customers and accounting offices
- Enable various pricing models, i.e. fixed, transaction-based, and tiered pricing
- Achieve transparent billing and plug revenue leakage
Solution: Automated Billing Architecture
Good Sign delivered a solution that enabled a much-improved recurring service billing across their processes. This included automation support for:
- Customer, contract, and subscription management
- Products and price management
- Digital customer contracts and pricing management
- Combining several invoicing sources for billing
- Business models for both direct customers and accounting offices
- Pricing models, i.e. fixed, transaction-based, and tiered pricing
- Customer invoicing (automated invoice breakdown reports)
- Real-time revenue and billing information for reporting and analytics
Benefits
- Enable revenue growth via pricing and billing automation
- Manual process (labor cost) reduced
- Revenue leakage stopped
- Support for business growth and scale
