Contract-To-Cash Process Streamlined

Automated pricing and billing of services with a flexible, transparent, and customer-specific solution. 

 

OpusCapita

 

HubSpot Video

 

Transparent Billing Process

OpusCapita, a leading European provider of source-to-pay and e-invoicing solutions for large and medium-sized organizations chose Good Sign to streamline the service contract-to-cash process of its service business and its contract-based products.

Taru Puntari Opus Capita
“Good Sign really cares about how our business is going.”
Taru Puntari
Billing and AR Manager, OpusCapita
manual work stopped

END OF MANUAL WORK

Human errors in billing are eliminated with an automated process. 

transparency

TRANSPARENT BILLING PROCESS

The rule-based Good Sign platform adapts when business models evolve.

revenue leakage stopped

REVENUE LEAKAGE STOPPED

All service events are automatically recorded, priced, and billed.

Challenge 

revenue leakage, error-prone manual work, and lack of transparency in billing

OpusCapita was reorganizing the quote-to-cash process of its service business and harmonizing its service offering. The problem was that pricing and billing of its contract-based services related to source-to-pay, cash management, and invoice receiving processes was relying too heavily on manual processes and caused revenue leakage. In addition, OpusCapita did not have transparency to actual service event data. Neither was there a proper way to handle customer-specific prices and billing schedules.

 
Targets for the project:
  • Increase revenue by stopping existing leakages due to lack of communication
  • Reduce human errors in manual invoicing
  • Reduce costs associated with manual invoicing
  • Improve customer experience through accurate, customer-specific, and clear invoices
  • Ensure scalability and flexibility to support and shorten the time to market with new service concepts
  • Enable upselling and better customer service by providing transparency to contracts and installed base – the “digital twin”

 

Solution

automated pricing and billing of current and future services

Good Sign delivered a solution to automate the pricing and billing of OpusCapita's contract-based products related to source-to-pay, cash management, and invoice receiving processes.

 
Key functionalities OpusCapita gained:
  • Ability to view, track and manage digital customer contract lifecycle and service configurations affecting subscription pricing (Digital Twin)
  • Manage country, customer, or contract-specific prices
  • Ability to define customer or contract or contract line-specific billing schedules
  • Transparency to pricing unit amounts and ability to follow-up changes
  • Enablement of fixed, tiered, volume, and block pricing
  • Transparency to transaction data (usage events) and traceability to auto-generated charges and invoice amounts
  • Consolidated invoices
  • Invoice amount grouping based on product types
  • One common billing solution for multiple OpusCapita legal entities

 

BENEFITS

revenue leakage stopped with a transparent billing process

OpusCapita has now a fully automated pricing and billing of their services and they were able to:

  • Increase revenue by stopping existing leakages due to lack of communication
  • Reduce human errors in manual invoicing
  • Reduce costs associated with manual invoicing
  • Improve customer experience through accurate, customer-specific, and clear invoices
  • Ensure scalability and flexibility to support and shorten the time to market with new service concepts
  • Enable upselling and better customer service by providing transparency to contracts and installed base – the “Digital Twin”

 

With the flexibility and scalability that Good Sign offers, they can get faster to market with new service concepts, manage contract-based products and focus on implementing their customer-centric strategy. 

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ABOUT OPUS CAPITA

OpusCapita is a leading European provider of source-to-pay and e-invoicing solutions for large and medium-sized organizations. Our cloud-based solutions help businesses manage their e-procurement and accounts payable processes, lowering costs while improving control and supporting growth. Connect, transact and grow with OpusCapita. More about Opus Capita

 

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