Leasing life cycle management
Leasing process automated from quotation to billing.
”Now sales can dedicate their time to serving new customers without getting stuck with the disorganized paperwork and follow-up. Now we can also build a truly digital ecosystem connecting customers with our services, vehicle supplier, workshops and all other partners.”
Good Sign provided Järvileasing with a complete solution for leasing asset management. It covers quotations, contract life cycle management, billing automation for fixed and variable contract elements and customer portal. Automation supports Järvileasing's rapid growth and has helped them gain a significant position in a market just within three years.
The digital process from quotation to billing.
Cash flow improved through automation and accurate just-in-time invoicing.
Contract life cycle status with one view. Automation frees time from administration to customer service
For modern car leasing, the key to success is the ability to combine excellent digital customer service with efficient automated internal operations.
As a startup Järvileasing soon realized that they needed a flexible system to relieve the staff from the administrative workload caused by rapid expansion. By multiplying the leasing base quarterly for the first year and beyond, they found themselves in an unfavorable situation where a significant part of the resources had to be directed to double-checking the contract data, looking for the attachments, handling the delivery dates, and keeping track of the services and maintenance schedules.
Additionally, while having the hands tied in managing the complex contracts and stacks of documents the invoicing could be delayed up to a month. By not being able to bill the customers in a timely matter, Järvileasing had to bind excess capital to finance the customers' contracts.
To support growth Järvileasing decided some guidelines for the operations:
Good Sign’s digital services platform acts as a "digital era ERP” for Järvileasing but with full end-to-end automation and flexibility.
Good Sign is the master for customer contracts and data and handles the customer life cycle all the way from composing an offer to detailing a contract through to automated billing – with notifications and customer portals to increase customer communication.
The key is Good Sign’s rule-engine which is able to use contract data for timely automation decreasing lead time and avoiding errors caused by manual work.
All these together mean quality service experience and fast processes for customers, back office with minimal manual labor, and a 15-20 days cash flow improvement. But this is only the start. Next step will be increasing efficiency within the whole ecosystem including customers and partners by automating distributed processes.