Creating a data-driven billing process for Fujitsu that their customers love

Intelligent, automated billing system wanted!

The Challenge: Fujitsu Finland's invoicing used to be weeks behind the actual service delivery. Basic manual billing data collection and billing were eating up too many resources. With up to 20 persons managing the billing and trying to tackle the complicated client contracts and detailed billing requirements, top management at Fujitsu realized that the entire process had to be more efficient and effective. They needed a next-generation mediation and billing system.

Automating Service Billing with Good Sign

The Solution: Fujitsu works with Good Sign to create further value from service activations, usage data metering, customer contract management, cost management, chargebacks, pricing, and billing.

• Real-time billing accuracy ensuring timely delivery of accurate invoices that meet each customer's specific needs, with connected data sources, creating coherency and consistency
• Enhanced transparency for both customers and internal stakeholders, boosting customer satisfaction
• Cost allocation to business units based on realized service production
• Enabling highly specific revenue operations, including invoice splittings, groupings, embedded financial postings, automated chargebacks and commission calculations, and reseller invoicing

Billing Lead Time Decreased by Two Weeks, Manual Work Eliminated, and Cash Flow Improved

The Benefits: Fujitsu has reduced billing lead time by more than two weeks. Improved accuracy, transparency, and detail in billing information, combined with flexible automation, have enabled the generation of timely, easy-to-check, and accurate customer-specific invoices. This has led to increased customer satisfaction.