Creating an efficient MSP billing process with Fujitsu

Data-driven billing creates customer satisfaction – read how Fujitsu unlocked new value with Good Sign!


Effective, timely, and flexible service billing 

As a large IT service provider, Fujitsu sought automation to enhance billing efficiency and quality. Manual processes were replaced by end-to-end automation, covering the reading of usage data from source devices and operations, and automatically matching it to customer agreements. With Good Sign's solution, Fujitsu now provides customers with accurate, transparent billing and self-service tools.

With global managed services revenue forecasted to grow by at least 12% in 2024, driven by increasing demand for cybersecurity management, cloud infrastructure, application development, AI solution consulting, and compliance requirements, it’s crucial for service providers to adopt solutions capable of meeting these needs efficiently and accurately. This is precisely the challenge Fujitsu and Good Sign have tackled together.

"With Good Sign, we have been able to create a solution that is both flexible and customized to our needs."
Kirsi Koski
Development Manager, Customer Success Organization at Fujitsu

Intelligent, automated billing system wanted!

The Challenge: Fujitsu Finland's invoicing used to be weeks behind the actual service delivery. Basic manual billing data collection and billing were eating up too many resources. With up to 20 persons managing the billing and trying to tackle the complicated client contracts and detailed billing requirements, top management at Fujitsu realized that the entire process had to be more efficient and effective. They needed a next-generation mediation and billing system. 


Automating Service Billing with Good Sign

The Solution: Fujitsu works with Good Sign to create further value from service activations, usage data metering, customer contract management, cost management, chargebacks, pricing, and billing.

  • Real-time billing accuracy ensuring timely delivery of accurate invoices that meet each customer's specific needs, with connected data sources, creating coherency and consistency
  • Enhanced transparency for both customers and internal stakeholders, boosting customer satisfaction
  • Cost allocation to business units based on realized service production
  • Enabling highly specific revenue operations, including invoice splittings, groupings, embedded financial postings, automated chargebacks and commission calculations, and reseller invoicing

Billing Lead Time Decreased by Two Weeks, Manual Work Eliminated, and Cash Flow Improved

The Benefits: Fujitsu has reduced billing lead time by more than two weeks. Improved accuracy, transparency, and detail in billing information, combined with flexible automation, have enabled the generation of timely, easy-to-check, and accurate customer-specific invoices. This has led to increased customer satisfaction.

quicker cashflow

Quicker Cashflow

Billing lead-time reduced by two weeks or more.

Customer-centric small-1-1

Customer Satisfaction Improved

Accuracy and transparency of billing information increased. Customer-specific needs to be reflected in the content of the invoice.

manual work stopped

End of manual work

Time spent reduced from days to minutes. Required resources decreased by 90%.


Fujitsu is a globally leading information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. Read More about Fujitsu.





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