Automated subscription management for a smooth
contract-to-cash process at Heeros

Challenge: An Extensive Amount of Manual Work​, Leaking Revenue, and a Lack of Transparency

Heeros had several invoicing sources and was missing a transparent solution for the whole customer portfolio. They also did not have a common tool for pricing and contract management. The process was laborsome, error-prone, and caused a substantial amount of revenue leakage. ​

Heeros was looking for a flexible solution that would enable revenue growth (through pricing and billing automation) and get rid of the ever-increasing manual effort. The desired solution was expected to provide transparent and detailed service usage reports to customers. Heeros also wanted to ensure that they address the process and data management issues that feed the billing system (i.e. CRM and ERP).

Targets For The Project

• To enable revenue growth via pricing and billing automation and remove manual effort​s
• To provide real-time revenue and billing information for reporting and analytics purposes​
• Support business models for both direct customers and accounting offices​
• Enable various pricing models i.e. fixed, transaction-based, and tiered pricing​
• Achieve a transparent billing process and remove the revenue leakage

Solution: Automated and Transparent Billing Process 

Good Sign delivered Heeros a solution, which allowed them to automate all their billing cycles and improve transparency, efficiency, and customer experience related to recurring service billing.

• Customer, contract, and subscription management
• Products and price management
• A common tool for pricing and contract management for digital customer contracts
• Combining several invoicing sources for invoicing process
• Support business models for both direct customers and accounting offices​
• Enable various pricing models i.e. fixed, transaction-based, and tiered pricing​
• Enable customer invoicing and sending of the invoice breakdown reports
• Provide real-time revenue and billing information for reporting and analytics purposes​

Benefits

• Enable revenue growth via pricing and billing automation
• Manual effort​s removed
• Revenue leakage stopped
• A transparent invoicing process achieved
• The possibility to scale up to the next level