Enfo and Good Sign | Customer Case Study

Intelligent automation for service pricing and billing

Enfo, an IT services provider, wanted automate pricing and billing that could connect customer contracts and usage data without manual intervention. Operationally, they were looking to streamline their internal process in a way that would give them the extra flexibility to stay competitive.

Enfo's partnership with Good Sign has pushed their billing processes towards digitization, with backwards compatibility for existing contracts and future-proof support for updated business models and pricing schemes.

Ended the need for manual billing work

Pricing and billing of complex and customer-specific contracts were automated

No more lost revenue

Automation based on real-time data from operational systems drives accurate invoicing

Improved customer satisfaction

Benefited from accurate billing plus capability to provide customer-specific invoice

Challenge: Complex, Broad Service Offering

The increased complexity and extended service offering challenged Enfo's way of working in pricing and billing:

Challenges with charging complex and bundled service products
Hundreds of contracts made over the years most with customer-specific prices
Challenging to response customers’ demand for consolidating and splitting invoices according to each customer’s requirements
Too labor-intensive billing data collection process
Too slow invoicing process
No financial visibility

Solution: Pricing, Billing and Monetization

With Good Sign’s solution, it is possible to have complete support for customer-specific contract terms and multidimensional contract structures.

Good Sign reads data from Enfo’s operational tools, service source systems and ITSM tool. Usage-data is mediated, consolidated and validated according to predefined rules and alerts. Automated pricing and billing rules drive chargebacks and billing for Enfo’s customer contracts. Invoices are consolidated and split according to each customer’s requirements, delivered to customers and booking data is transferred to the financial system.

Benefits: New level of Operational Efficiency

Good Sign’s Solution reduces manual work and increases quality and speed in Enfo’s charging and billing operations. The whole service management, customer experience, and capability for operational planning improved by having transparent and detailed data available at any time throughout the service history and archives. From a real-time status to any agreed changes in the future.

A quarter after initiating the use of Good Sign's Service Business Monetization Solution with the selected customer contracts, Enfo was already able to see emerging benefits:

Increased revenue from being able to end revenue leakage and seize opportunities for additional revenues.
Improved cash flow from increased revenues, speed and quality as well as profit improvement.
Competitive advantage from flexible usage-based pricing and being able to offer customized services cost-efficiently.
Data quality - no double records. Transparency from contract and service transactions to billing data and financial transactions.
Savings in process costs and maintenance, removing manual work and idle costs.
Enhanced risk management and compliance, and improved internal data integrity.

Service delivery and integrated billing brings a new level of operational efficiency at Enfo