Service delivery and billing integrated
New level of operational efficiency at Enfo
Enfo needed a robust and flexible software to end manual work in gathering service content and usage-based billing data for customer contracts, and to automate pricing and billing.
To streamline their internal operations and to get the flexibility to stay competitive, Enfo partnered with Good Sign and can now digitalize the old, the new and the future business models and pricing schemes.
"We struggled to find an exceptionally flexible solution to fully cover our needs in pricing and billing – and Good Sign delivered."
Director of Development, Enfo
Pricing and billing of complex and customer-specific contracts automated.
Automation based on real-time information from operational systems drives accurate invoicing volumes.
Invoice accuracy and capability to provide customer-specific invoices.
The increased complexity and extended service offering challenged Enfo's way of working in pricing and billing:
Good Sign reads data from Enfo’s operational tools, service source systems and ITSM tool. Usage-data is mediated, consolidated and validated according to predefined rules and alerts. Automated pricing and billing rules drive chargebacks and billing for Enfo’s customer contracts. Invoices are consolidated and split according to each customer’s requirements, delivered to customers and booking data is transferred to the financial system.