Billing Might Hurt Your Business

No, we are not talking about receiving an invoice from a supplier. That is what we would call self-inflicted pain. Here we want to talk about the problem when your billing system might hurt your business.

At Good Sign have been working with hundreds of billing professionals to improve their service billing. From these interactions, we see five common problems that can hurt your business, especially in SaaS, subscription, and service billing. We give you the symptoms, the cause, and the remedies to solve these issues.

Scaling A SaaS Business Is A Different Ballgame

SaaS is hot, and while the subscription economy is nowadays mainstream, many client companies discover that SaaS business comes with its quirks.

Our year at Good Sign has been extremely exciting. Billing as an industry is gearing up and we have seen an enormous push in interest in our field of business. So, what trends do we see and expect to further develop in 2022? And why should you also be more excited about billing?

The Age of Customer Centricity

The customer is always right, but there has never been a time when the customer had so many options to be right in decision-making. Today, the customer has an endless number of options available and smooth access to data needed to make decisions. With the rise of the subscription economy, customers can evaluate their decisions, and suppliers need to prove themselves all over again to stay in business. What does this mean from a billing perspective? And what tech options do you have to keep up with these challenges?

The Accelerated Pace Of IoT Adaption

As a central part of Industry 4.0, digitalization has been supercharged with the usage of IoT. Studies show that manufacturing companies see favorable use cases for IoT and are planning to increase IoT in their processes.

Smart Factory or optimization, supply chain, and customer service are the most mentioned areas where investments are made. In this blog, we talk about putting all this sensor data into use, from a billing perspective.

As we near the end of 2021, we have to say most companies are back in full swing and the economy is on the rise again. We have seen some profound changes in the way we do business, and billing has certainly taken a central stage in business transformation.

Many changes are here to stay, and we meet a lot of companies who are struggling to keep up with the new world in their core systems. Here are the 9 top themes we heard our customers talk about.