Franz Reuchlein

Franz Reuchlein has over 20 years of technology experience in a broad set of industries including manufacturing, consumer products and professional services. Franz has led $100M large scaled supply chain engineering and integrated product marketing initiatives at Symbol Technologies, Nokia Inc. and Amway. Franz combines lean thinking, innovation cornerstones and people-centric change management to implement customer engaging experiences always wearing both the CEO and customer hats. Franz has an MBA from Dowling College and a Graduate Certificate from FSU at Kendall College for Design and Innovation Management.

Recent Posts

3 min read

How a Service Portal is key to service business creation

By Franz Reuchlein on Apr 19, 2016 5:00:00 PM

In the service business industry, customer service can play a critical role in retention and expansion of customer base.

Furthermore, many customers testify that smooth customer self service outperforms service desk both in reviewing service content and in making service changes.

Self service portals can be key to service business creation and management, but only if they meet criteria that makes them desirable.

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4 min read

Red Herring Global 100 - The Key Takeways

By Franz Reuchlein on Dec 17, 2015 4:26:02 PM

Red Herring recognizes technology industry startups and leaders of private ventures from around the globe. Their November 2015 Global 100 event offered not only exposure to other thought leaders and their companies, but also a robust list of speakers and thoughts on the world of technology. I was fortunate to be able to take part in the event and one of the key themes this November in LA was the overall state of technology.

 

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2 min read

Good Sign Solutions Receives Red Herring Global Top 100 Award

By Franz Reuchlein on Dec 9, 2015 1:20:21 PM

Good Sign Solutions joins the exclusive ranks of companies to win the prestigious Red Herring 2015 Top 100 Global Award. The event insights and reasons for success...

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3 min read

Is Repetition Killing Your Employee Contribution?

By Franz Reuchlein on Nov 19, 2015 6:52:26 PM

Digitalisation & Productivity. Where's the Added Value?

Productivity in the digital economy may turn every classic measurement of productivity on its head. Productivity can be expressed as the ratio of output to inputs used in the production process. More out than in, means value creation and productivity. There is personal productivity, enterprise productivity, manufacturing productivity, labor productivity, and material productivity. From an enterprise and business standpoint, output can be measured in revenue, profit, price and gains.

In the services economy, productivity needs to be looked at from a new vantage point. Repetitive services done by people are a form of wasteful production and they are killing employee contribution.

Topics: automation
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3 min read

Channel Partnering in the Digital Age

By Franz Reuchlein on Sep 30, 2015 3:52:06 AM

The Digital Economy. True Partnership Starts With Sharing

Channel partnering used to mean agreements, companies in the channel working towards a singular aim. But times have changed and B2B agreements are no longer enough to meet end customer needs. True partnership these days means sharing of information.

Customer information that connects all partners with the end customer needs means every partner in the channel takes a bit of ingenuity, a bit of finesse and a bit of know how.

How we understand partnership is different from yesteryear. What we mean by a channel has changed too. How and what does it all mean?

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2 min read

From Retainment to Genuine Advocacy. Managing Successful Customer Relationships in IoT

By Franz Reuchlein on Sep 9, 2015 4:34:41 PM


Are You Meeting Customers in Real-Time?

Contact between customers and the enterprise are changing quickly as real-time decisions become more necessary for successful relationships. There is still customer dissatisfaction as long lead times, fragmented infrastructure and the very information necessary to do a great job for customers is not always easily available.

Many organizations are treading on two levels, simultaneously trying to understand IoT while silently keeping old systems afloat. This can feel very contradictory to customers. What business dynamics need to be addressed?

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