4 min read

Towards Outcome Economy

By Taija Engman on Apr 22, 2017 9:52:00 AM

How Is Outcome Economy Tied to End-to-End Digitalization & New Software Capabilities?

Our world is under a major change: from selling products to providing products as part of a complete service.

Pay-per-use is becoming commonplace.

In the outcome economy companies will further shift from selling products and services to competing on delivering measurable results, which bring value to the customer.

The outcome economy will require many new capabilities from the businesses besides a need to be able to identify customer value. 

What? How? 

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2 min read

Does Your Billing Process Still Include Spreadsheets and Manual Labor?

By Taija Engman on May 31, 2016 1:45:10 PM

Does Your Billing Process Still Include Spreadsheets and Manual Labor? 


Today, even the most complex billing models can be digitalized and automated. However, there are many organizations and many industries that are only now starting to look for billing process automation.

Briefly, the current state: 

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2 min read

How Billing Automation Enables Single Source of Truth

By Taija Engman on Mar 4, 2016 9:00:15 AM

Single Source of Truth for Billing Brings Peace of Mind for the Service Provider And the Customer

I wish to share some great practical learnings from a day in the life of a service provider.

When we first engaged in a discussion with a prominent service provider, their team had really nailed it describing the challenges of their billing process and the expected benefits after implementing intelligent billing automation. Let me recap their profound problem description and reasoning into 3 top steps: 

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3 min read

Is Repetition Killing Your Employee Contribution?

By Franz Reuchlein on Nov 19, 2015 6:52:26 PM

Digitalisation & Productivity. Where's the Added Value?

Productivity in the digital economy may turn every classic measurement of productivity on its head. Productivity can be expressed as the ratio of output to inputs used in the production process. More out than in, means value creation and productivity. There is personal productivity, enterprise productivity, manufacturing productivity, labor productivity, and material productivity. From an enterprise and business standpoint, output can be measured in revenue, profit, price and gains.

In the services economy, productivity needs to be looked at from a new vantage point. Repetitive services done by people are a form of wasteful production and they are killing employee contribution.

Topics: automation
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1 min read

How much revenue is your company missing due to unavoidable human failure rates?

By Suvi Anttonen on Jun 9, 2015 9:47:48 AM

How much is 10% of your company’s revenue?

Human error is natural and sometimes even necessary to help us learn avoid making the same mistakes again. However in business, human errors can lead into high failure rates and poor working performance, which may have severe effects on company revenues and profits.

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