Last week we published a blog post: “10 Reasons You Should Invest in Flexible Pricing and Billing”. I thought to continue about that, by explaining the reasons in some depth and give grounds for the benefits that come along after automating a flexible pricing and billing process.
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Customer demands change and market evolves. Service businesses are gaining new grounds, but also competition grows strong.
All service businesses should consider: Are we offering our customers the services they desire? Do we satisfy changing customer needs fast enough with new service offerings? Is our pricing model competitive and optimal? Is our billing process up to par?
If not, it is never too early to start automation.
10 min read
When and Why to Automate Billing Process?
We all know that process automation requires data. Service Billing Automation is also based on data.
For example customer data, service configuration data, pricing data, service status data and transaction data are all drivers for the right billing outcome.
Data quality is many times a question mark in organizations and a (bad) reason to postpone automation of the billing process.
Except for online sales, billing is often the last step in the customer process. Traditionally it was okay to fix billing semi-manually in a back office function. This often requires a lot of actions and manual labor. As a result, also revenue leakage and errors are common.
At the same time, marketing, sales and service delivery processes are running in world-class solutions. So, how can you improve the data quality so that also billing can run world-class?
2 min read
As-a-Service Business Is Growing
Read almost any survey or research paper touching business models: service transformation is clearly visible.
There may be several terms used when discussing growth of services and new service business models, for example:
- Service transformation
- Recurring revenue business model
- Service business growth
- Subscription and services economy
- Internet of Services
- Digital Services
No matter the terms used, the growing trend towards selling and procuring as-a-service is clear.
Below are two examples: a survey by CFO Research and a study by Forrester.
4 min read
How Is Outcome Economy Tied to End-to-End Digitalization & New Software Capabilities?
Our world is under a major change: from selling products to providing products as part of a complete service.
Pay-per-use is becoming commonplace.
In the outcome economy companies will further shift from selling products and services to competing on delivering measurable results, which bring value to the customer.
The outcome economy will require many new capabilities from the businesses besides a need to be able to identify customer value.
3 min read
Is cloud computing the new, new thing? Was it ever that? We talk about Software as a Service, Platform as a Service, Infrastructure as a Service and many other things ‘as a Service’, as though they were invented only yesterday. Yet much of the basic cloud computing model has already existed for decades. What is new and exciting about virtual computing is the massive swing it is causing in how people and organizations use IT. The cloud is increasingly where everybody lives and does business.
So what does that mean for other sectors and the industrial internet that is growing up between them?