4 min read

Pricing and Billing Automation - 10 Benefits Explained Shortly

By Hannele Peltonen on Apr 9, 2019 8:50:00 AM

Last week we published a blog post: “10 Reasons You Should Invest in Flexible Pricing and Billing”. I thought to continue about that, by explaining the reasons in some depth and give grounds for the benefits that come along after automating a flexible pricing and billing process.

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3 min read

10 Reasons You Should Invest in Flexible Pricing and Billing

By Mervi Vikki-Aaltonen on Apr 4, 2019 12:42:43 PM

Customer demands change and market evolves. Service businesses are gaining new grounds, but also competition grows strong.

All service businesses should consider: Are we offering our customers the services they desire? Do we satisfy changing customer needs fast enough with new service offerings? Is our pricing model competitive and optimal? Is our billing process up to par? 

If not, it is never too early to start automation.

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10 min read

The Problem with Billing Automation is Data Quality - How to Fix It? [Get your free guide]

By Mervi Vikki-Aaltonen on Feb 6, 2019 11:36:00 AM

When and Why to Automate Billing Process? 

We all know that process automation requires data. Service Billing Automation is also based on data.

For example customer data, service configuration data, pricing data, service status data and transaction data are all drivers for the right billing outcome.

Data quality is many times a question mark in organizations and a (bad) reason to postpone automation of the billing process.

Except for online sales, billing is often the last step in the customer process. Traditionally it was okay to fix billing semi-manually in a back office function. This often requires a lot of actions and manual labor. As a result, also revenue leakage and errors are common.

At the same time, marketing, sales and service delivery processes are running in world-class solutions. So, how can you improve the data quality so that also billing can run world-class?

Get your free step-by-step guide for automated billing

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