Customer demands change and market evolves. Service businesses are gaining new grounds, but also competition grows strong.
All service businesses should consider: Are we offering our customers the services they desire? Do we satisfy changing customer needs fast enough with new service offerings? Is our pricing model competitive and optimal? Is our billing process up to par?
If not, it is never too early to start automation.
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When and Why to Automate Billing Process?
We all know that process automation requires data. Service Billing Automation is also based on data.
For example customer data, service configuration data, pricing data, service status data and transaction data are all drivers for the right billing outcome.
Data quality is many times a question mark in organizations and a (bad) reason to postpone automation of the billing process.
Except for online sales, billing is often the last step in the customer process. Traditionally it was okay to fix billing semi-manually in a back office function. This often requires a lot of actions and manual labor. As a result, also revenue leakage and errors are common.
At the same time, marketing, sales and service delivery processes are running in world-class solutions. So, how can you improve the data quality so that also billing can run world-class?
3 min read
Eliminate 90% of Manual Labor? Yes.
Is it possible to eliminate 90% of manual work in billing? And what’s more – can you simultaneously decrease invoice reclamations by 90%? Yes.
As a multitude of studies have shown, companies are using office tools to manage a large majority of their process work. Office tools and documents like MS Excel are fine to some extent, but lack of data transparency coupled with manual tasking limits process efficiency as volumes become higher. This is also the case with billing processes.
Manual work? Where's the Spinning Jenny?