Good Sign Expands Sales Team in Central Europe and North America
As the global markets move towards digitalization and subscription-based service offerings, Good Sign software creates opportunities for companies to...
This is an excellent opportunity to join a successful team in a fast-growing SaaS company, that offers a unique viewpoint with customers who are digitalizing their business processes and entering a new era of agile business models. If this sounds good to you, continue reading and apply already today. We will move forward as soon as the right person is found.
We are looking for someone who already has experience and a successful track record managing services for demanding corporate customers. In your role, you will be responsible for service delivery, service quality, and customer satisfaction of your named customers.
The Service Manager will report to our VP, Customer Success, and joins our Customer Success team.
Your daily duties consist of managing and administrating services for our customers in cooperation with our support, development, and consulting services. You communicate skillfully, clearly, and actively with customers as well as external and internal stakeholders.
As our successful Service Manager, you are able to motivate our support team to achieve their best not only in their daily duties but also in systematically seeking ways to improve our service and reduce support needs as well as increase each customer’s experienced value and satisfaction with our solution.
We expect you to have a good understanding of both the technical side of SaaS technologies as well as the added value created to our customers with our solution. We also expect you to have a good understanding of basic financial and business management processes because most of our customers’ key users represent the financial and/or commercial domain of their companies.
We have partnered with Taito Research Oy to handle the recruitment process for us. To apply for the Service Manager role, send your application with a salary request and CV to Taito Research Oy, no later than June 30th, 2020. We will interview suitable candidates during the application period.
We at Good Sign help our customers solve existing pain points in monetizing service contracts and managing subscriptions and pay-per-use services. We help companies freely grow scalable services.
We are committed to helping our customers to succeed. Our special expertise is the digitalization of service pricing, automated billing for demanding service contracts and data-driven subscriptions, and automated accounting for recurring revenue.
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