2 min read

Billing Automation Myths Debunked - Start Small, Expand Later

As the Chief Finance or Operating Officer of a service organization, you're likely always looking for ways to improve efficiency, cut costs and increase quality. One area you may be targeting for improvement is your billing process.

Read More

3 min read

Subscription Management Platform Makes Recurring Revenues Possible

Forbes recently released an article about the Relationship Between Revenue Operations And Recurring Revenues.

The article emphasized the importance...

Read More

2 min read

Optimizing Billing to Support SaaS Growth

Billing is a stumbling block for many SaaS-based software companies. Those who started as start-ups have often managed with some general invoicing...

Read More

1 min read

Why a Subscription Management Tool Is a Must in the Saas Business

In the SaaS business, it is essential to integrate subscriptions and customer contracts into invoices to make billing detailed and accurate. A...

Read More

2 min read

Billing Transparency Saves Everybody Time

Billing should be a natural and positive event in business. A financial “thank you” after a job well done. But too often, the invoice or the billing...

Read More

2 min read

What RevOps Means for Your Billing Solution

RevOps is mostly referred to as the operational activities of Sales, Marketing, and Support bundled together to better serve the client’s needs...

Read More

2 min read

Subscription Business Is Here to Stay - Jump on Board

According to UBS*, the subscription market is estimated to grow by 18% year over year to 1,5 trillion USD by 2025. Clearly, the subscription business...

Read More

2 min read

Billing Is Not Just Volume or Complexity - It Is Agility

Recently MGI Research published a report which excellently maps the billing landscape. Go ahead and request this report on their website. We highly...

Read More

2 min read

Change Your Business Model To Pay-Per-Use With These 3 Steps

There are many reasons for both clients and companies to prefer subscription or pay-per-use pricing. Clients love the full service, the monthly fees...

Read More

2 min read

The Future of Billing Is Customer-Centric

Billing takes the center stage in new business models. It becomes clear that the billing experience is essential to a long and profitable customer...

Read More

2 min read

Drive Your SaaS Business by Metrics

There is no business like a SaaS business. With the rise of SaaS business came new metrics and new rules to assess, monitor, and steer SaaS business...

Read More

2 min read

Saas Business Booming But Highly Competitive

There has never been a more exciting time to be in the SaaS business than now. As recent research shows, 2021 has proven to be another solid growth...

Read More

2 min read

Billing is Key to Your SaaS Business Growth

When dreaming of SaaS growth, you might not think of your billing system immediately. In the search for growth, your marketing and customer success...

Read More
Put your digital contracts to work in billing

1 min read

Putting Your Digital Contracts to Work in Billing

Digital contract management has been around for a while now, and we have seen great and less great implementations. But there is a world beyond just...

Read More

2 min read

Managing and Steering Your B2B SaaS Contracts Over the Life Cycle

The subscription economy has changed our business life forever. It has never been easier to onboard customers, but that comes at the price of having...

Read More

2 min read

If Your SaaS Business Is Leaking Revenue, Here Is How to Stop It

You might not be aware, but according to EY* it is estimated that businesses leak about 1-5% of their EBITDA in revenue. Just like with any leak, it...

Read More
transparency of invoicing

2 min read

Show Your Clients Some Love Via Your Invoice

We thought it would be the right time to address the topic of lovable invoices. In this blog, we explain that lovable invoices are not about...

Read More

2 min read

CFO's View on Billing

The CFO role has never been as versatile as it is today

In today’s business challenges, the CFO's role is vital to a steady course in windy...

Read More

2 min read

Increase Customer Satisfaction Using Your Billing Data

Billing is typically a straightforward process that most companies have optimized in terms of efficiency. The efficiency is often measured by looking...

Read More

3 min read

When Billing Hurts Your Business

Billing Might Hurt Your Business

No, we are not talking about receiving an invoice from a supplier. That is what we would call self-inflicted pain....

Read More

2 min read

What Makes Billing Crucial in SaaS

Scaling A SaaS Business Is A Different Ballgame

SaaS is hot, and while the subscription economy is nowadays mainstream, many client companies...

Read More

3 min read

Here Are the Billing Trends to Watch For in 2022

Our year at Good Sign has been extremely exciting. Billing as an industry is gearing up and we have seen an enormous push in interest in our field of...

Read More

2 min read

Trends In Billing Technology - Adapting Customer Centricity

The Age of Customer Centricity

The customer is always right, but there has never been a time when the customer had so many options to be right in...

Read More

2 min read

Embracing Industry 4.0 in Billing

The Accelerated Pace Of IoT Adaption

As a central part of Industry 4.0, digitalization has been supercharged with the usage of IoT. Studies show that...

Read More

2 min read

What 2021 Has Taught Us About Billing

As we near the end of 2021, we have to say most companies are back in full swing and the economy is on the rise again. We have seen some profound...

Read More
Agile Billing Enables Fast To Market

2 min read

How Billing Can Be A Showstopper In Your Time To Market

New Models, New Pricing, New Billing?

Todays’ innovation pace is faster than ever before in history. That is reflected in the record time...

Read More

2 min read

Agile Billing As A Key Orchestrator For Servitization

The Servitization Business Promise

Servitization has been around for years but has recently really started to get traction. The reasons are clear....

Read More

2 min read

What Is So Special About Managed Service Providers’ Billing

Since MIT offered the first Managed Service Provider (MSP) functions in the ’60s, the industry has grown and evolved tremendously both in revenue and...

Read More

2 min read

Tackle Your ERP Billing Issues Without Using a Band-Aid

Yes, you want recurring billing, but your ERP and legacy systems do not provide the pricing and rating flexibility to cater for subscriptions and...

Read More

2 min read

Why Customers Think Billing Should Be Part Of the Revops Strategy

Billing Really Is Part Of Your Customer Process

Over the past 10 years, the CX landscape has changed dramatically. Where older CRM systems handed...

Read More

2 min read

What Should a Billing System Look Like from an IT Perspective

Billing Needs Flexibility, Bridging ERP And CRM

We recently had a great conversation with Igor Stenmark, the billing expert at MGI Research, and...

Read More

2 min read

Automating the Contract-To-Cash Process at OpusCapita

How to gain proper visibility to your service contract-to-cash process? How to automate pricing and billing of a wide legacy contract base and yet...

Read More

1 min read

Optimize Business Decisions Using Your Billing Data

Data-driven decision-making has been the holy grail since the inception of business analytics. Many years and management books later, the old...

Read More

2 min read

What Experts Say About Service Billing In 2021

There has been a lot of dynamics in the billing industry, and most growth evolves around service billing. Many companies have created as-a-service...

Read More

2 min read

Flexible Billing Platform Enables Modern Services

The City Of Lahti Enables Personal Carbon Trading

How do you involve your citizens in becoming carbon-neutral and give them control in achieving this...

Read More

1 min read

Automated Billing Can Be A Money Maker

You Win Some, You Lose Some

Revenue is the result of doing things right. After hard-fought sales battles, optimized production of service processes,...

Read More

2 min read

Billing Is Boring, And That Is How We Like It

Just another day at the office

When you think of excitement at the office, the billing department typically doesn’t come to mind. Producing invoices...

Read More

2 min read

How To Use IoT Data From A Billing Perspective

Making Best Use Of Iot Usage Data

Over the last years, IoT data has become common in business. IoT has enabled businesses to optimize their existing...

Read More

2 min read

Why Is Subscription Billing So 2020

Out with the old and in with the new. Subscription billing has changed our business models forever. But after the turmoil in 2020, the as-a-service...

Read More

2 min read

Contract Management Is Core In Recurring Billing

Contracts Are often overlooked in subscription and recurring billing

Read More

3 min read

Here Is Why Your Clients Keep Complaining About Invoices

For your Largest clients, your bill is the mirror of your standards

Talk to your clients, and they will all agree, their satisfaction with your...

Read More

3 min read

From Traditional Services Billing To A Proactive Process

There is a good chance that billing is considered a routine job in your company, recurring after the end of each month. The process is reactive and...

Read More

2 min read

Experts' Advice On Choosing an Agile Billing System

Agile Billing, The Cornerstone Or Stumbling Block In Your Business Strategy?

We have all discovered the need to quickly adapt to new business models...
Read More
Taija Engman of Good Sign vlogs about challenges in transparency and compliance

2 min read

Challenges In Transparency And Compliance – Taija Engman Video Blog

Taija has discussed the common pain points in recurring revenue monetization in a video blog series.

This time she talks about the challenges in...

Read More
Billing problems hurt customer satisfaction

2 min read

Billing Problems Cause Unhappy Customers - Taija Engman's Video Blog

Taija Engman, CEO of Good Sign continues her video blogging about pain points in recurring revenue, with her dog Bea, from a lakeside in Finland. 

{%...
Read More

3 min read

Why Agile Billing Is The Key To Future-Proofing Your Business

Companies have been confronted with dramatic shifts in demand as Covid-19 has disrupted our lives and our markets. This disruption is felt in the...

Read More

2 min read

Slow Time To Market - Video Blog By Taija Engman

Taija Engman, CEO of Good Sign continues her video blogging about pain points in recurring revenue, with her dog Bea, from lakeside in Finland. This...

Read More

1 min read

Too Much Manual Work In Service Billing - Video Blog By Taija Engman

Taija Engman, with her dog Bea, talks about how manual processes in pricing and billing cause delays and errors.

When any service content, change and...

Read More

2 min read

Taija Engman Video Blogs About Revenue Leakage

Taija Engman, CEO of Good Sign accompanied by Bea, the dog, continues her lakeside video blogging about 5 most common pain points in service billing....

Read More

2 min read

10 Billing Trends To Watch For In 2021

It is probably safe to say that 2020 has thrown us a few curveballs due to Covid-19. Businesses had to adapt in a very short time, and now at the end...

Read More

1 min read

Taija Engman Video Blogs About Pain Points in Service Billing

Taija Engman, CEO, and co-founder of Good Sign talks about service billing in a video blog series of 6 episodes, filmed at her family cottage at...

Read More

2 min read

Why Excel Is the Snake in Your Billing Paradise

Excel Is Everywhere, And For The Right Reasons

As a finance professional, you will probably spend a generous amount of time using Microsoft Excel,...

Read More

2 min read

The Fine Art of Monetizing Services

How to optimize revenue for your service business with the help of your billing system?

Services Are The Key To Lasting Business Success

In today’s...

Read More

2 min read

What Your Servitzation Strategy Means To Your Billing

A Perfect Invoice That Matches a Perfect Service Experience 

The rise of servitization in short: changing product-driven business models to more...

Read More

2 min read

Billing Beyond Company Boundaries

How Ecosystem Businesses Thrive and Create New Challenges for Agile Billing

In a recent article, Harvard Business Review explains how businesses...

Read More

2 min read

Service Billing Done Manually Hurts Customer Satisfaction

Billing Automation Ensures the Quality of Invoicing

When any billing department collects information about service usage and manually assures correct 

Read More

3 min read

5 Signs When a Billing System Cannot Keep Up With New Business Models

Your business is agile, is your billing system - Look for these Signs

Your business is ever-changing in the fast-paced world, and technology is...

Read More

1 min read

Next-Gen Billing Goes Beyond Subscriptions

Is your system ready for pay-per-use and other models?

Subscription billing has taken our economy by storm, and probably you have also embraced the...

Read More

2 min read

How to bring new services to market quickly

Do you think it takes too long to launch new services?

A manufacturing company was actively seeking growth through new digital services. Digital...

Read More

3 min read

MacGyver Would Have Taped IT-Tools Together - Why You Should Not

The TV hero MacGyver carries duct tape and a Swiss Army Knife for fixing any issue that comes ahead. Many companies seem to use duct tape solutions...

Read More

1 min read

Modernize Your Quote-to-Cash Process – Enjoy Big Financial Results

Monetize 13 is the only event in Europe focusing purely on monetization, including payments, commerce, billing, and CPQ. 

Read More
Scalable service businesses

2 min read

It Is All About The Customers - The Decade of Servitization Just Begun

Are you ready for 2020?

According to a World Economic Forum prediction, products will have become services by 2030. The servitization is on its way...

Read More

1 min read

Lovable Invoices

It is no news that you should never ignore the importance of customer satisfaction. The news is that invoices can be so lovable that you can surpass...

Read More

2 min read

How to make your service ecosystem work?

Why an ecosystem in the first place? 

What are the 7 qualities of supporting software?

Parties forming a service ecosystem, understand that by...

Read More
Taija Engman's photo: Aleksi Friman, Calcus.com Oy

1 min read

3 BELIEFS that Eat Margins and Growth in Service Business

Make billing transparent to your customers. Don't rely on a crystal ball for truth!

Photo: Aleksi Friman, Calcus.com

Read More
Scalable monetization software brings financial growth and success to service business

2 min read

Automated Flexibility To Scale Your Service Business

Scalability is a common factor to fast growing and profitable service businesses. It is not only about the ability to manage changes in...

Read More
Technopolis UMA Coworking

1 min read

Technopolis’ Service Ecosystem

Technopolis implemented Good Sign solution to its Service Ecosystem with Flexible Pricing, Customer Onboarding and Billing for the internationally...

Read More
Benefits of flexible pricing and billing automation

2 min read

Pricing and Billing Automation - 10 Benefits Explained Shortly

Last week we published a blog post: “10 Reasons You Should Invest in Flexible Pricing and Billing”. I thought to continue about that, by explaining...

Read More
Billing automation software

1 min read

10 Reasons You Should Invest in Flexible Pricing and Billing

Customer demands change and market evolves. Service businesses are gaining new grounds, but also competition grows strong.

All service businesses...

Read More
What is Monetization by MGI

2 min read

13 Symptoms Indicating Need to Fix Pricing, Billing and Monetization

just recently represented Good Sign Solutions at European Monetize 11 event in Amsterdam. The event concentrated in modern monetization...

Read More
Top view of successful businessman standing near the entrance of labyrinth

2 min read

The Problem with Billing Automation is Data Quality - How to Fix It? [Get your free guide]

When and Why to Automate Billing Process? 

We all know that process automation requires data. Service Billing Automation is also based on data.

For...

Read More
hand drawn air balloons with crumpled paper ball as leadership concept

2 min read

How to Offer Mass Customized Services Effectively?

In this article we are focusing the mass customization, from a theoretical point of view and also how it is done with Good Sign service solutions. In...

Read More

2 min read

A Monetization Wizard every Service Business needs [DOWNLOAD]

Monetization Wizard for Service Business Billing Automation

Picture by Jouko Keränen from "Russell Harty Plus" UK TV show of The Who performing...

Read More
blog_picture_petri_2

2 min read

Why Integrated Financial Automation is the Next Level in Service Management?

Service Businesses Deserve Financial Automation

Companies recognize the importance of service quality and the significance of the processes behind...

Read More
high_level_roadmap_monetized_iot_services_recurring_revenue_good_sign_solutions

2 min read

Monetizing IoT? Creating Recurring Revenue!

Monetizing IoT

Many companies are contemplating how to monetize IoT solutions, and how new data-driven opportunities are changing the characteristics...

Read More
ERP_blog_picture_02

3 min read

Why ERP Is Not Smart Enough with Recurring Revenue?

Good ERP system is an essential tool to support product sales, manufacturing, warehousing, delivery and billing.

However, the ERP mode of operation...

Read More
GoodSign_buyer_expectations_vs_seller_capabilities

2 min read

Does Buying Behavior Change Faster Than Ability to Create Offering?

The other day I attended an event where sales coach Mika D. Rubanovitsch @Rubanovitsch was talking about sales, marketing and customer behavior.

His...

Read More
kutsutaksi.jpg

2 min read

Mobility as a Service, the Good, the Bad, the Ugly?

This blog outlines the opportunities of Mobility as a Service (MaaS) and the challenges in applying MaaS in a local scope. Additionally, what is...

Read More
Revenue_Risk_Magic_Quadrant_GoodSignSolutions-1.jpg

2 min read

IoT and New Flexible Service Business Models

Tactical and Strategic IoT Business Goals

When I wrote my master’s thesis about “Defining IoT business models in B2B” I did not yet have a full view...

Read More
servicenow_blog_fixed_fee_usage_based.jpg

1 min read

How to Efficiently Monetize Your ServiceNow Items?

Certified ServiceNow integration for pricing, billing and monetization

Service Transformation Calls for New Business Systems

Since its birth in 2004

Read More
CFO_surveys_reveal_companies_capitalizing_on_subscriptions_services_economy

2 min read

CFO Surveys Reveal: Companies Capitalizing on Subscriptions & Services Economy

As-a-Service Business Is Growing

Read almost any survey or research paper touching business models: service transformation is clearly visible.

There...

Read More
recurring_revenue5.png

2 min read

Recurring Revenue – Easy or Difficult?

From Products to Smooth Services

The World Economic Forum has anticipated that all products will have become services by the year 2030. This is...

Read More
Bingo_datadesign.png

1 min read

Connected Data Enables New Recurring Revenue Business

From Product Design to Service Design

Design used to be associated with tangible materials like wood and glass and plastic and metal: Rococo...

Read More
gs_image_service_contract_digital_era.jpg

3 min read

Contract is the Service Business Operations Engine in the Digital Era

Contract Documents Have a New Meaning in the Digital Era

If you were asked to visualize a contract, would you think of a pile of paper with hand...

Read More
Good_sign_buyer_seller_perception_gap.png

2 min read

How to Close “Buyer – Seller Perception Gap” in Monetizing Pay per Use and Outcome

“Customer expectations have been permanently upgraded”, stated Henrik Ehrnrooth, President & CEO of KONE Corporation in his opening key note at the...

Read More
thrive_in_digitalizing_services.jpg

2 min read

How to Thrive in Digitalizing Services: Three Questions to Ask.

Digitalization and new business models force most companies to think of the drivers for future success.

New business models require new thinking -...

Read More
Joensuu_7516.jpg

1 min read

Fortum HorsePower Grows Customer Oriented Circular Economy Services

End-to-End Digitalization and Monetization for Subscription Services and Logistics Operations

Good Sign’s service business platform offers Fortum...

Read More
Logo_MPD.jpg

3 min read

Towards Outcome Economy

How Is Outcome Economy Tied to End-to-End Digitalization & New Software Capabilities?

Our world is under a major change: from selling products to...

Read More

3 min read

Digitalization - Paradigm Change in Business Model Requires Paradigm Change in Capabilities

Are You Missing Bandwagon of Customizable Services?

At this day and age, customers are expecting a customized service - not a choice of a least...

Read More
GS_merrychristmas.jpg

1 min read

Seasonal Greetings

Reaching the End of the Year 2016,

And although it might not seem too different to 2015, we have seen some formidable change in the views of business...

Read More

1 min read

Good Sign - Live at Slush - Wed Nov 30th

Good Sign at the tech event of the year, Slush 2016. 

Read More
ServiceNow-logo.png

1 min read

Good Sign - Certified ServiceNow App

We are glad to inform that Good Sign is now a certified app/interface for ServiceNow!

 

Say Good Bye to MS Excel Spreadsheets for gathering service...

Read More
blog_image.jpg

3 min read

Planning Expensive ERP Modifications to Meet Service Business Requirements?

What Is the Role of ERP?

For any kind of business, ERP systems have established an extremely important role in the past years – even to be counted as...

Read More

2 min read

Dynamic Automation And Orchestration. The Why And How.

The Long Journey to Digital Economy

As for today, it might seem that we have travelled far with the opportunities brought to us by digitalization....

Read More
company.jpg

2 min read

How Digital Platforms May Disrupt Manufacturing Industry

How Digital Platforms May Disrupt Manufacturing Industry:

New Ecosystem Business Models Can Utilize 97% More Capacity 

In his podcast interview CEO...

Read More
04.jpg

2 min read

Make Your Business More Scalable By Embracing Digitalization

Tidal Wave of New Service Providers 

Netflix, Uber, PayPal, Kickstarter, Dropbox, Spotify, Pinterest, Facebook…

What do they have in common? Each of...

Read More
maas_innovator_sheet_2.jpg

Innovator Sheet: MaaS Seems To Become A Forerunner Of The New Digital Economy

WHAT IS MAAS?

 

MaaS means ‘Mobility as a Service’.

Mobility as a Service combines different modes of transport into one unified service...

Read More

2 min read

Does Your Billing Process Still Include Spreadsheets and Manual Labor?

Does Your Billing Process Still Include Spreadsheets and Manual Labor? 

ARE COMPANIES STILL GATHERING BILLING DATA MANUALLY?

Today, even the most...

Read More

2 min read

Effectively Connect ServiceNow and SAP with Subscription Billing and Service Contract Billing Automation?

 Many prominent service providers have chosen ServiceNow as their backbone system for service management and SAP as their ERP/financial system.

...
Read More

2 min read

How a Service Portal is key to service business creation

In the service business industry, customer service can play a critical role in retention and expansion of customer base.

Furthermore, many customers...

Read More

1 min read

Why Scalability Matters In Service Business?

What is Scalability?

Scalability. It is one of the key buzzwords of our times. You want to make an impression in a business model strategy meeting?...

Read More

1 min read

How Service Provider Can Gain 10% More Revenue?

 

Established Service providers are often missing up to 10% of their recurring services revenue before applying intelligent billing automation.

What...

Read More

3 min read

Business Creation: How to grab yor share of IoT?

Everything is connected

 

Whilst the Internet of Things has been widely hyped in the past few years and organizations have been actively launching...

Read More

1 min read

How Billing Automation Enables Single Source of Truth

Single Source of Truth for Billing Brings Peace of Mind for the Service Provider And the Customer

I wish to share some great practical learnings from...

Read More

1 min read

Improved Profitability with Billing Automation?

Profitability in IoT Requires Intelligence

To improve profitability you need to run your existing business more efficiently or choose to create...

Read More

2 min read

Higher Revenues with Billing Automation

Automating Billing Data Improves Business

Is it possible to get 10% higher revenues just by automating existing billing? Can you enable data...

Read More

3 min read

How to Put Your ERP on Steroids

Don’t we love ERP solutions? Besides being sometimes crumble and difficult to master they get the job done. Goods are delivered and books get closed....

Read More

2 min read

Improve Efficiency and Customer Satisfaction with Billing Automation

Eliminate 90% of Manual Labor? Yes. 

Is it possible to eliminate 90% of manual work in billing? And what’s more – can you simultaneously decrease...

Read More

3 min read

Red Herring Global 100 - The Key Takeways

Red Herring recognizes technology industry startups and leaders of private ventures from around the globe. Their November 2015 Global 100 event...

Read More

1 min read

Good Sign Solutions Receives Red Herring Global Top 100 Award

Good Sign Solutions joins the exclusive ranks of companies to win the prestigious Red Herring 2015 Top 100 Global Award. The event insights and...

Read More

3 min read

Is Repetition Killing Your Employee Contribution?

Digitalisation & Productivity. Where's the Added Value?

Productivity in the digital economy may turn every classic measurement of productivity on its...

Read More

1 min read

Good Sign Solutions Nokia Open Innovation Challenge 2015 Winner

The Nokia Open Innovation Challenge is about big ideas, new technologies, creative business models, and unexpected combinations that will transform...

Read More

3 min read

How Should Technical Support Work In IoT?

Industrial Internet Radically Changes The Role of Technical Support

Industrial Internet Shifts the Paradigm

Back in the early Nineties I bought a...
Read More

2 min read

Industrial Internet. From Things To Processes.

A Common Goal. Making Internet of Things (IoT) Work in Industrial Internet. 

All of us following the industry know that companies are largely making...

Read More

3 min read

Channel Partnering in the Digital Age

The Digital Economy. True Partnership Starts With Sharing

Channel partnering used to mean agreements, companies in the channel working towards a...

Read More

3 min read

What Do You Need To Get To A New Level In Service Pricing?

Do You First Have To Clean Up All Existing Data And Design New Processes To Reach The Next Level?

You have to learn to walk before you can run. You...

Read More

1 min read

News: Janne Kivilaakso Joins Good Sign as Industrial Internet Lead

Adding Strength to Good Sign's Growing Team!

Janne Kivilaakso has started at Good Sign as the Industrial Internet Lead.  Janne will focus on...

Read More

News: Taija Engman, Good Sign CEO, On Main Stage FallUp 2015

Helping Fuel New Growth With New Businesses

Finland needs new growth companies. That’s why FallUp, created by the Aalto Entrepreneurship Society, is...

Read More

1 min read

From Retainment to Genuine Advocacy. Managing Successful Customer Relationships in IoT

Are You Meeting Customers in Real-Time?

Contact between customers and the enterprise are changing quickly as real-time decisions become more...

Read More

4 min read

The Number One Reason Why Enterprise IT Fails To Meet Expectations

 

Consumer Reality Vs. Enterprise Complexity

There is a paradox in the way enterprises still view enterprise IT. The paradox becomes even more...

Read More

2 min read

IoT – What it really means and how your business can benefit from it

Smart phones, smart cars, smart homes, smart businesses – everything seems to be smart these days. People keep talking about the possibilities of...

Read More

4 min read

How to Redesign Your Services & Pricing. The 5 key Elements.

DIGITALIZATION - READY FOR A FUNDAMENTAL SHIFT?

After working for a long time in IT in different organisations, I have seen how the transformation...

Read More

2 min read

3 Challenges Facing Incumbent Service Businesses

Innovative business models are making headlines, challenging the boundaries of legal rulings, and turning their sights on competing against larger...

Read More

2 min read

IT, a Decades-Old Virtual Business Model, and Lessons for the Industrial Internet

Is cloud computing the new, new thing? Was it ever that? We talk about Software as a Service, Platform as a Service, Infrastructure as a Service and...

Read More

3 min read

Digitalization and Disruption. Welcome to Your Future

DIGITIZE YOUR BUSINESS OR PERISH?

Digitalization is the word on everyone’s lips almost anywhere you go. And so it should be. The message from...

Read More

2 min read

Is Excel, the world's most commonly used billing tool, the best?

Do you regularly spend last couple of days of every month diligently collecting data and preparing billing materials in Microsoft Excel spreadsheets?...

Read More

CEO Taija Engman discusses growth in a podcast

How is digitalisation transforming business? What are the pros and cons of IoT? How is it affecting sales? Important questions. Good Sign Solutions...

Read More

3 min read

You don't need to harmonize everything to improve service management efficiency

Would you like to improve organizational efficiency, lean processes or develop new services or business models, but feel trapped in data, tools and...

Read More

3 min read

Optimize Business Decision Making: A Quick Guide

Most Business Decisions Aren't Decisions, They're Optimizations

When I think of optimization, I often think of the data analyst down the hall who...

Read More

1 min read

How much revenue is your company missing due to unavoidable human failure rates?

How much is 10% of your company’s revenue?

Human error is natural and sometimes even necessary to help us learn avoid making the same mistakes again....

Read More

4 min read

Is Your Accounting System Sufficient for the Internet of Services?

The short answer is probably not. Cost, quality, speed and delivery describe the core tenets of lean thinking and value creation whether...

Read More

2 min read

The Opportunity: From Products to Services in the Internet of Things

Will Services Replace Products in the Industrial Internet? 

Today, many enterprises buy and sell machines and spare parts as one-time, capital...

Read More

1 min read

Good Sign winnaar Red Herring Top 100 Europe Award

 
De Red Herring Top 100 Europa vormt een onderscheidende lijst van nieuwe, toonaangevende en innovatieve bedrijven en entrepreneurs in de...
Read More

2 min read

Global Mobile Blues - Telecom Expense Management

Do your people or teams travel internationally?

The Costs of Mobile Connectivity

We believe the face-to-face, boots on the ground, in market...

Read More

1 min read

A Silver Herring, a Red Herring and a Blue Ocean

Tasty Herring Anyone?

A popular event called "silakkamarkkinat" i.e. the Helsinki Baltic Herring Fair takes place in Helsinki, Finland at the Central...

Read More

1 min read

Good Sign is a Finalist for the 2015 Red Herring Top 100 Europe Award

HELSINKI – 7th April 2015 - Good Sign has just been selected as one of the finalists in Red Herring´s Top 100 Europe award, which is a prestigious...

Read More

3 min read

6 Signs Your Company Needs Service Contract Billing System

The Digital Services Economy

We see it everywhere from one industry to another. What used to be products have now turned into services in many...

Read More

1 min read

New ITSM professional at Good Sign

Read More

3 min read

Not Offering ‘Click to Buy’ B2B Services? You May Not Survive.

A World Driven by Instant Gratification

Companies in the B2B services market that continue to do billing and provisioning manually may not have a...

Read More

3 min read

Just in Time Telecom Expense Management

That 1960's spy TV hyper-focus black and white style look was on my face. My eyes swirled and focused in on a corner of my mobile phone screen and...

Read More

2 min read

How To Really Help Service Management

Successful Software Product Design, Anyone?

As developers we all know the drill. A simple and clear user interface with self-explanatory icons and...

Read More

Good Sign at MWC 2015 Barcelona

 

Good Sign presents its mobile internet era solutions for Service Contract and Billing Automation for Internet of Things (IoT) at Mobile World...

Read More

4 min read

3 Ways to Improve your Relationship with ITIL

 

Your Relationship With The Methodology Counts

"I am often cautious when using the term ITIL," Pat Musto of Column Technologies said to spur on the...

Read More

2 min read

What Do Big Hero 6 and Service Management Outcomes have in common?

My son picked the movie this past weekend, Big Hero 6. I didn't know much about the movie going in but pleasantly enjoyed the story. I don't want to...

Read More

2 min read

Official Good Sign Solutions Christmas Story: The Great Santazon.com

Once upon a time, in the year 2024, the Santa Corporation had become the world’s largest service broker and franchiser. Santa was not only able to...

Read More

2 min read

Solve For A Different Problem

I've been wracking my brain for a billion dollar idea for 20 years and if I had succeeded to date I would be writing this from my own island or...

Read More

2 min read

Service Automation Equals User Experience Improvement

From Theory to Practice

Service Automation is one the most important topics nowadays. If you search for service automation via Google you can get...

Read More

2 min read

Expensive Billing in Service Management. And how to avoid it.

Billing complexity increases for managed service providers as customer agreements shift from simpler services to more complicated value-driven...

Read More

1 min read

Licensed to Bill Transparently!

The 11th Annual itSMF Conference in Helsinki, Finland A Resounding Success.

Earlier today I had the absolute pleasure of getting on stage at the...

Read More

Good Sign is in the Kasvu Open Finals

Kasvu Open finalisti Good Sign Oy on ohjelmistoyritys, jonka   ohjelmisto uudistaa  palveluiden hallinnan digitalisaation, koko palveluketjun...

Read More

11th annual itSMF conference

Good Sign was a Silver Partner in the annual IT Service Management conference. The conference was held as usual the first Thu and Fri of October. The...

Read More

2 min read

Is More Efficient and Effective Service Management Possible Today?

Move from tasks-to-do to tasks-done

We all know it. IT services have been in the forefront of service management with concepts such as ITIL and SIAM,...

Read More